Refund policy

REFUND & RETURN POLICY

60-Day Money-Back Guarantee

At The DIY Projct, we want you to be happy with your purchase.

If your product arrives damaged or defective, or you are simply unhappy with your purchase, you may request a refund within 60 days of receiving your order.

If your product arrives damaged or defective, you may choose between a replacement or a refund.

How to Request a Refund or Return

All refund and return requests must be sent to support@thediyprojct.com.

To qualify:

  1. Your request must be submitted within 60 days of receiving your order.

  2. You must provide your order number or proof of purchase.

  3. If your product arrived damaged or defective, please include clear photos of the product with your request.

  4. If you are unhappy with the product, you may request a refund without providing a reason. However, feedback is always appreciated and helps us improve our products.

  5. If a return is required, our support team will provide you with the appropriate return warehouse address and instructions. Return shipping costs are generally the responsibility of the customer unless otherwise agreed by us.

  6. Once the returned product has been received and inspected, we will notify you regarding approval of your refund.

Returned products must be in clean and proper condition. Products that have been intentionally damaged, materially altered, misused, or returned in an unacceptable condition may not qualify for a refund.

Refunds

Once your refund is approved, we will refund the purchase price paid at the time of your order to your original payment method.

Original shipping charges are non-refundable once the order has been shipped, except where required by law or where otherwise agreed by The DIY Projct.

Incomplete, fraudulent, or illegible refund claims may be rejected.

For refund or return requests, please email support@thediyprojct.com.