60-Day Money Back Guarantee

60-Day Money-Back Guarantee

At The DIY Projct, we believe trying something new should feel exciting—not risky.

That's why every eligible purchase is backed by our 60-Day Money-Back Guarantee.

Whether you're picking up a new hobby, trying DIY for the first time, or simply making something for the fun of it, we want you to feel confident giving it a go.

If your product arrives damaged or defective, or you're simply not happy with your purchase, you can contact us within 60 days of receiving your order and request a refund.

Creativity. Simplified. And risk-free for 60 days.

What's Covered?

Our 60-Day Money-Back Guarantee applies to eligible products purchased directly from The DIY Projct website.

If your product arrives damaged or defective, you may choose between a replacement or a refund.

If you've tried the product and simply aren't happy with your purchase, you can request a refund within the 60-day guarantee period.

Please Note:

The 60-Day Money-Back Guarantee applies to one unit of each eligible product per customer/order.
The guarantee is intended to give you the opportunity to genuinely try your product. For DIY kits containing consumable materials, reasonable use while trying or completing the kit is permitted.
Products that have been intentionally damaged, misused, modified, or used in a manner inconsistent with the provided instructions are not covered.
Purchases made through third-party retailers or marketplaces are subject to the return and refund policies of the retailer from which they were purchased.

How to Apply for a Refund

All refund requests should be sent to support@thediyprojct.com.

To submit a request:

Contact us within 60 days of receiving your order.
Include your order number or proof of purchase.
If your product arrived damaged or defective, please include clear photographs showing the issue.
If you're requesting a refund because you're unhappy with the product, you're welcome to tell us why. Providing a reason is optional, but your feedback helps us make our products and future projcts better.
Our support team will review your request and provide the appropriate next steps, including return instructions where a return is required.

Returns

Depending on the product and reason for the refund, we may ask you to return the product before your refund is approved.

If a return is required, our support team will provide the appropriate return instructions and warehouse address.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Please do not send a product back without first contacting our support team.

Refunds

Once your refund request has been approved and any required return has been received and inspected, your refund will be issued to your original payment method.

The refund will be based on the purchase price actually paid for the eligible product.

Original shipping charges and return shipping costs are not refundable unless the product arrived damaged, defective, or incorrect.

Refund processing times may vary depending on your bank or payment provider.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, contact us at support@thediyprojct.com with your order details and photographs of the issue.

Once verified, we'll work with you to arrange an appropriate replacement or refund.